Privacy policy
Last updated: 05.12.25
Your privacy matters. This notice explains what personal information we collect and how we use it in accordance with UK data protection legislation (including UK GDPR).
1. What We Collect
We may collect:
- Name and business contact details
- Company details (business name, address, VAT number)
- Order, quotation and warranty details
- Email communications
- Website enquiries or contact forms
We do not collect unnecessary personal information.
2. How We Use Your Information
We use data to:
- respond to enquiries,
- issue quotations,
- fulfil orders and deliveries,
- provide warranty support,
- issue invoices and financial records,
- share product updates, news or offers (opt-out any time).
3. Sharing Information with Trusted Partners
We may share limited information with:
- carriers, installers or service contractors,
- manufacturers handling warranty issues,
- legal/accountancy services where needed.
We never sell your data. We only share what’s necessary for your order.
4. Lawful Basis for Processing
Our lawful basis for holding and using data includes:
- legitimate business interests,
- fulfilment of contracts,
- legal or financial compliance.
5. Storage & Security
- Data is stored securely and only accessed by authorised personnel.
- Records are retained only as long as necessary for business, warranty and legal purposes.
- We endeavour to ensure all systems follow best-practice security standards.
6. Your Rights
You may request:
- a copy of your data,
- corrections,
- removal (where legally possible),
- clarification on how your data is used.
Contact us anytime to request this.
7. Website Use
Our website may use:
- cookies to improve site experience,
- analytics tools for performance insights.
You can disable cookies at any time via your browser settings.
8. Policy Updates
Updates will be posted on our website. If changes materially affect how we use data, we will notify you.
If you’d like to chat through this policy, we’re always here to help.